Frontier Airlines

Challenges

Frontier Airlines, a major airline well known for animal photos on their aircraft tails, wanted a uniform supplier that was a fully-engaged partner. Frontier needed a company that provided an online solution that allowed the company to manage the program real-time (inventory, order history, order tracking, etc.). Online solutions include:

Product choice control based on gender and workgroup (3000+ employees; eight different job positions; two companies)

Payment options such as payroll deduction, employee allowance dollars and direct buy options via standard payment methods.

Shipping methods that include low cost and expedited options.

Customized, on demand reporting for viewing and download by the company’s uniform department.

Solutions

Out of many uniform vendors, Frontier executives chose HPI Direct citing how they liked the inventory control options, ‘no’ upfront costs, rapid online solution for employees and quick interim options.

HPI’s management team worked hand in hand with Frontier to quickly transition the program. A new online solution was up and running within 60 days offering built-in options for easy future expansion.

Frontier employees also experienced the satisfaction of First Call Resolution – an HPI Direct industry-leading customer service standard. HPI also introduced online ‘live’ help so calling is unnecessary.

Results

Employee participation increased nearly 100% with new program launch.
Concise, real-time reporting dashboards provide instant access to key operational metrics helping Frontier executives monitor the business.

Decreased inventory exposure by half, while increasing fill rates.
Because of the success of the uniform program, Frontier awarded HPI Direct the corporate apparel and promotional products business, allowing HPI to offer Frontier employees a true one-stop shop.