Our customer service sets the gold standard for our entire industry.

Our customer service sets the gold standard for our entire industry. HPI gives you a dedicated account team to guide and manage the entire project from concept to final implementation. We also provide a savvy IT staff to ensure your new uniform program works seamlessly with your in-house data environment. Our customer service center combines a well-trained staff for in-person calls and 24/7 online access for orders, inquiries and concerns. If an issue arises, we resolve it immediately. And, we’ll provide you with regular reports to show exactly how we’re meeting or exceeding expectations.

For your company management:

Implementation plans and time lines help avoid surprises
Dedicated project managers guide every step
Internal risk management to head off potential delays
IT know-how to ensure smooth transitions

For your employees and customers:

All incoming calls answered within 20 seconds
Constant adjustments to meet call volume demands
Monitored CSR conversations to continually improve service
CSRs with authority to resolve issues immediately
Audits of orders to ensure accuracy
Return tracking by reason and quantity
Satisfaction feedback forms in shipments and online